Reviews

Here are some comments from our customers.

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Thomas F. Zachman
Apr 18, 2025, 9:33 AM
to me, Walter, Mark, Michael, Jane, Alli

Dear Thomas-
  Just a brief note to let you know as you suspected the Ethernet cable 
was indeed the issue for the controller malfunction and a test last 
evening with a short Ethernet cable confirmed you were absolutely 
correct in your assessment.

To that end I have ordered two 100 foot waterproof bright yellow Ethernet 
cables in hopes of making sure nobody accidentally steps on it in the 
future and that includes me.

As a side note at last Wednesday’s launch I did have two bright yellow, 
and one black tredded rubber ground wire protectors partly covering your 
Blue Ethernet cable but with 17 middle school children on the loose near 
the LCO table and unfortunately a green eight inch ground cover hiding 
the Ethernet wire perhaps the “accident” was inevitable.

Bottom line I want to  thank you for your extraordinary customer relations 
and kind offer to go out of your way to help us meet our next launch 
deadline which is less than two weeks away.  Tip of the hat indeed!

As noted previously our Section is absolutely delighted with your wired 
launch system and are very happy that the solution in this case was 
inexpensive and quickly implemented.

Again very much appreciate your good offices.

Sincerely,<br/>
Tom Zachman
Senior Advisor
ROAR NAR #851