90 Day Parts and Workmanship Warranty

90 Day Parts & Workmanship Warranty

IMPLS Launch warrants our products for 90 Days from date of purchase for issues with parts and workmanship. We inspect and test our products before sale. In case you discover and report an issue with the appearance or operation of a product purchased from IMPLS Launch Systems, we will replace that product or component with a new product of the same kind.

Warranty items include Launch Controllers, launch leads including alligator clips and banana jacks, Power Packs, ethernet extension cables, and Storage Cartons. Launch Pads/Racks are covered.

If you report a problem within 90 days of purchase we will discuss a remedy with you and honor this warranty by replacing the item or items at no cost to you. In the case of Launch Controller or Launch Pad/Rack replacement we require that you return the original product to us with packing materials and shipping provided by IMPLS Launch Systems.

Repair Program

After the 90 day Warranty, we offer a Service and Repair Program. We will in many cases repair or replace a Launch Controller at little cost to you.

Report any issue to 54321@implslaunch.com. We will respond promptly with our phone number and questions related to the issue you are experiencing. We want you to be happy with your purchase and we will satisfy your concerns quickly.

This warranty shall constitute the sole liability of IMPLS Launch Systems concerning these products. No person, firm or corporation is authorized to assume on behalf of IMPS Launch Systems any other liability in connection with the sale and use of these products. IMPLS Launch Systems and agents and distributors will bear no liability whatsoever for incidental or consequential damages or charges for or changes of any kind.

Some states do not allow the exclusion or limitation of incidental and consequential damages, so the above disclaimer may not apply to you. This warranty is void if the product or any of its parts have been damaged or tampered with, or if the product has been disassembled in any way.

Troubleshooting

The most common failure point in our launch controllers is the Ethernet cable (extension). If one or more channels are malfunctioning, the first thing to do is to swap the Ethernet cable. This is why we recommend purchasing a spare cable to carry with you to launches.

If you have had a problem, the best thing to do is test on a table with a spare Ethernet cable of any length. As long as it is a CAT 5 or CAT 6 cable (all sold today are one of these) you will be able to test with it.

You may use short wire segments from used estes ignitors as a fuse of sorts. Hook up each fuse on the launch positions you wish to test. Then go through a launch test as if you were at the range launching rockets.

A spare Ethernet cable may be purchased at most popular retailers. You may also contact us and we will ship you a replacement cable promptly.